That is not 2 separate buttons on the right, like I initially thought clicking through checkout.

  • dragnet@lemmy.fmhy.ml
    link
    fedilink
    English
    arrow-up
    21
    ·
    1 year ago

    I don’t understand why there is so much defense for this in the comments. Amazon is a huge company with professional design teams, if part of their checkout process is even a little misleading in favor of an upsell it is definitely intentional.

      • DreamlandLividity@lemmy.world
        link
        fedilink
        English
        arrow-up
        2
        ·
        1 year ago

        TBD, but I would not be suprised. As an aside, I did not see any such shenenigans when buying from Amazon most likely because EU tends to be more liberal with the fines.

    • lagomorphlecture@lemmy.world
      link
      fedilink
      English
      arrow-up
      4
      ·
      1 year ago

      Internally they called cancellations the Iliad Process. If that isn’t a sign that everything is super totally above board I don’t know what is.

  • Leviathan@feddit.ch
    link
    fedilink
    English
    arrow-up
    4
    ·
    1 year ago

    I actually clicked on “continue without Amazon Prime” once and the next screen said congratulations new prime member. I had to search how to undo my free month trial that auto renews smh

  • jonne@infosec.pub
    link
    fedilink
    English
    arrow-up
    2
    ·
    1 year ago

    I accidentally signed up for prime that way, and it was a pain to cancel. This shit should definitely be illegal.

  • 312@lemm.ee
    link
    fedilink
    English
    arrow-up
    3
    arrow-down
    1
    ·
    1 year ago

    Why would it be two buttons on the right, and what behavior would you expect if “Cancel Anytime” was a button?

    The goal of this is to get you to sign up for Prime, so there’s nothing yet to cancel.

    This is “annoying” design in the sense that getting an upsell is annoying, but I don’t really see it as malicious/asshole.

    • BarqsHasBite@lemmy.ca
      link
      fedilink
      English
      arrow-up
      1
      ·
      edit-2
      1 year ago

      Common UI has “yes” and “no” (or whatever terms) next to each other, often in different colors. This is mimicing it so you think it’s two separate buttons when it’s one button for “yes”.

      And has “cancel …” like you’d expect on a cancel button. If you stop reading or are skimming (we all do it) you think it’s the cancel button. This is very likely a deliberate choice.

      Different color, common placement, the word “cancel …”, you go on autopilot, and now you’re subscribed! And good luck trying to cancel.

    • dm21@lemm.ee
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      On a quick inspection the left barely looks like it’s worth reading and it’s easy to miss the link, so you’re led to thinking there’s a yes and a no button on the right. Click the no button and you’ve subscribed to Prime.

      Obviously if you stop and actually look at everything you’ll realise what’s up. But this relies on you rushing and being misled in to signing up, which clearly works for them.

    • Sami@lemmy.zip
      link
      fedilink
      English
      arrow-up
      0
      ·
      1 year ago

      It’s absolutely, 100% intentionally misleading. They even recognize that internally and are currently being sued for just that.

      In a complaint filed in the U.S. District Court for the Western District of Washington, the agency accused Amazon of using deceptive designs, known as “dark patterns,” to deceive consumers into enrolling in Prime, which provides subscribers with perks such as faster shipping for an fee of $139 annually, or $14.99 a month.

      The FTC said Amazon made it difficult for customers to purchase an item without also subscribing to Prime. In some cases, consumers were presented with a button to complete their transactions — which didn’t clearly state it would also enroll them in Prime.

      Getting out of a subscription was often too complicated, and Amazon leadership slowed or rejected changes that would have made canceling easier, the complaint said.

      Internally, Amazon called the process “Iliad,” a reference to the ancient Greek poem about lengthy siege of Troy during the Trojan war.

      https://toronto.citynews.ca/2023/06/21/amazon-prime-without-consent/

      • 312@lemm.ee
        link
        fedilink
        English
        arrow-up
        1
        ·
        1 year ago

        The examples in the FTC complaint are all well and good, and as I already said, Amazon sucks and their predatory practices are well-known, but this specific example, the one we’re talking about on this post, is pretty pedestrian.

        If the OP were to post the 7-step process it takes to cancel a prime membership, that would be firmly and wholly in asshole design territory, I know, I’ve had to go through it myself. But just posting a screenshot of a mild upsell that has a clear set of binary options on opposite sides of the screen and saying “Amazon bad” doesn’t really contribute much - everyone knows Amazon sucks, and there are plenty of examples of them sucking, this just really isn’t a very good one.

  • Cevilia (she/they/…)@lemmy.blahaj.zone
    link
    fedilink
    English
    arrow-up
    1
    ·
    edit-2
    1 year ago

    I downloaded the Amazon app a while back. The first message that popped up with a “join prime” screen. I very nearly tapped the join button because it was the only button on the screen and I wasn’t paying attention - I had to scroll to find the “maybe later” button. They seem to love their hostile UI.

  • schmonie@lemmy.sdf.org
    link
    fedilink
    English
    arrow-up
    0
    arrow-down
    1
    ·
    1 year ago

    Idk just because you made a mistake doesn’t mean it should be illegal. In the grand scheme of shady marketing this really isn’t that bad…

    • PectoralisInspector@lemmy.world
      link
      fedilink
      English
      arrow-up
      0
      ·
      1 year ago

      Yet somehow you were still able to type two words. Clap, clap

      We get what they’re talking about: default selection being a subscription rather than just buying the item like you originally asked. Shady practice at best.

      • zepheriths@lemmy.world
        link
        fedilink
        English
        arrow-up
        0
        ·
        1 year ago

        People read left to right correct? If you read correctly the first option you see is not to get prime. My point is the poster for some reason thought cancel anytime somehow meant that was the button to press…

        • 520@kbin.social
          link
          fedilink
          arrow-up
          1
          ·
          1 year ago

          However, the Prime option is deliberately colourful and placed next to the grey no-Prime option so the Prime option is the first thing you see. Then maybe you look back and see ‘oh there’s an option to continue without Prime’.